TrustRadius Insights
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
Starting at $20 per user/month (invoiced annually)
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What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…
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Popular Features
- Agent dashboard (45)9.999%
- Outbound response (41)9.999%
- Call forwarding (40)9.999%
- Validate callers (40)9.797%
Pricing
CloudTalk Starter
$20.00
Cloud
per user/month (invoiced annually)
CloudTalk Essential
$25.00
Cloud
per user/month (invoiced annually)
CloudTalk Expert
$40.00
Cloud
per user/month (invoiced annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
CloudTalk Screenshots
CloudTalk Video
This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.
CloudTalk Integrations
CloudTalk Competitors
CloudTalk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
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Reviews and Ratings
(64)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.
Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.
Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.
Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.
Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.
Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.
Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.
Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.
In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.
Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.
Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.
Attribute Ratings
Reviews
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December 21, 2022
Great help for everyday work, definitely worth the money
Score 10 out of 10
Vetted Review
Verified User
We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.
- Integration
- Multi-platform operation
- Analytics
- Documentation
- Sometimes easier integration
December 19, 2022
Excellent Tool for Customer Service Optimization
Score 10 out of 10
Vetted Review
Verified User
CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you should reach for. They also offer a free trial to see and try their features before you commit to a paid plan. Great for smaller and startup businesses.
- Integration options to choose from
- Monitoring and statistics
- Great customer support
- Do not see any
December 19, 2022
Perfect Solution for Inbound & Outbound Sales
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
- IVR
- Call Monitoring
- Call Routing
- Call Tagging
- Mobile Application
March 24, 2022
Good product for good price
Score 8 out of 10
Vetted Review
Verified User
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
- Friendly User Interface
- Integrate with Intercom
- Manage contact information
- Mismatched contacts
- Campaigns only available on higher pay plans.
- Call history doesn't always update immediately.
September 02, 2021
Good product and good value for money
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
- Ease of use.
- Ease of setup.
- Usability.
- Customer experience
- Support
- Overall design.
June 30, 2021
Review of Cloudtalk
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Overall pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.
- User Friendly
- Easy to Use
- Will be good to have a admin with no caller/dialer function which do not have to pay monthly subscription, just to supervise the other users
- Will be good if can download all the call logs at one go and to sort them according to length of calls
June 25, 2021
CloudTalk: Easy to set up and use.
CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
- The setup is particularly straightforward.
- The introduction set up call is also very thorough if required.
- The ability to setup local contact numbers good.
- The integration with HubSpot is okay, but did not seem easy.
June 16, 2021
Ok job but could do a lot better
Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.
- Fast response time from their Support Team.
- Dashboard is easy to use.
- Desktop and mobile apps available.
- Integration with intercom.
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
We use CloudTalk across the whole business. CloudTalk is our chosen platform to contact and be contacted by all our customers. Since I'm always travelling CloudTalk allows me to be in contact with all our customers from the same phone number.
- Voice call
- Platform Cockpit
- Web application for phone calls
- Customer support
- iOS native application unstable
April 20, 2021
Cool cold call with CloudTalk
CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.
- Clear sound.
- Possibility to hear the call again.
- Easy to use.
- I was not able to use SMS tools but I am not sure if it was CloudTalk's fault.
March 19, 2021
Ease-to-use tool for contact center or VoIP cloud center
Score 9 out of 10
Vetted Review
Verified User
I work in a company dedicated to financial services. Cloudtalk has helped us to work remotely and in the office. Achieving separate areas of the company, such as sales, collections, etc. to be able to have freedom in the use and administration of telephony. We used to use cell phones to meet this need. The product is good and very intuitive. The downside is that to have excellent results it must be connected to a network cable, which is not possible especially in an office that does not have the infrastructure for this or at home since employees have Wi-Fi.
- Easy to configure
- Intuitive
- Reasonable price
- Faster support
- Intermediate roles between agent and supervisor. Or leave a role that can manage accesses individually
- Remove agent without losing his history
February 18, 2021
A major improvement for my organization
CloudTalk has been a major improvement in my organization, and it is really useful. Before getting CloudTalk, we used regular phones, it was expensive, and we could not record the calls. Now we are able to have and review the entire calling history, and the part I like the most is that I can download all the data to improve my professional performance.
- Call recording
- Avaliable data
- Support
- Wireless conectivity
- Internet requirements
February 13, 2021
The very best of the best
All the people on the client service part of the organization use CloudTalk in order to communicate with our old and new clients in order to give them the best possible service and solutions to all the problems and questions they may have. It's a really good and safe service.
- Rapid calling
- Log of calls
- Good audio quality
- Block incoming calls
- Better cost per call
- Connection problems
February 10, 2021
Awesome deliver at fair cost
Score 9 out of 10
Vetted Review
Verified User
Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.
This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
- CRM Integration
- Call notes/tags/quality feedback
- URA
- Callback function
- Choosing what contact to record info to (if multiple with same tel)
- Inside HubSpot calls (crashes)
February 07, 2021
Even Governments Can Benefit From CloudTalk's Services
The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
- Excellent message-on-hold system.
- Easy tracking of call statistics.
- Easy monitoring of call quality.
- Customizable IVR.
- Instructions for how to use some features could be more detailed on the features tab.
- Live customer support can at times be hard to access due to time zone differences.
December 31, 2020
Easy Integration and good value for money tool
Score 9 out of 10
Vetted Review
Verified User
We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
- Call Monitoring for testings and learning
- Analysis of Agents calls
- Call tracking
- Design looks a bit old
December 18, 2020
Great contact centre solution with lots of features
Score 10 out of 10
Vetted Review
Verified User
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.
- We've noticed some minor delays during calls when making calls to China.
- Unable to install the CloudTalk client from the Zendesk Marketplace.
November 16, 2020
CloudTalk is a great help in everyday work
Score 10 out of 10
Vetted Review
Verified User
The customer service department is using CloudTalk and the customer satisfaction department. We use the call function, callback and sms function. It helps us to keep in touch with the client and therefore enables to do our jobs with a ease. The quality is also great, therefore we can count that we will be able to deliver a great service with it.
- Call quality.
- Super easy to use.
- Has SMS function that helps a lot.
- It takes sometimes a longer time for the call ID to load.
November 16, 2020
Easy to use
Score 10 out of 10
Vetted Review
Verified User
CloudTalk is used by our department - Customer Service where we have 28 agents.
- Quality of calls.
- Nice tools to leave notes and review.
- A lot of tagging options.
- Could show detailed statistics on app.
- To give a one touch call ID number.
August 13, 2020
Best caller solution with Hubspot integration
Score 9 out of 10
Vetted Review
Verified User
We use CloudTalk at our Sales & Marketing department as a solution for the inbound & outbound calls together with its HubSpot integration. It solved our need for a versatile tool that we can give a call and receive calls under a custom phone number. The best side is that we can track every single action from planning to reporting on HubSpot. It is easy to configure and use. CloudTalk is fairly priced compared to other options. We're happy with the Support as well.
- HubSpot integration: easy and fast configuration
- Fairly priced
- Easy UI
- Customization and reporting options
- Good Support
- Lower cost for custom number picks
- Improved call quality in the peak times
Score 1 out of 10
Vetted Review
Verified User
CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
- None
- The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
October 28, 2019
Positive experience so far!
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk across the whole organization. I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. It offers good value for money, it is easy to use, has good support and a very intuitive interface.
- Easy to use.
- Good support.
- Intuitive UI.
- We have a positive overall experience.
October 01, 2019
CloudTalk is perfect!
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
- Fast.
- Reliable.
- Superb sound quality.
- Ease of use.
- Missing mobile app.
- No webinars.
August 20, 2019
Easy to use call center service
Score 10 out of 10
Vetted Review
Verified User
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
- Extremely helpful support team.
- Easy to use interface.
- Detailed reports.
- Smooth integration.
- I would appreciate deeper integration with LiveAgent.